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Faqs


I only received part of my order?

If you ordered brand name medications and generic medications then your order has been shipped from two different pharmacies in separate packages and they will not arrive on the same day. If you have not received both packages within the estimated shipping time please contact Support.

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Do I need a prior prescription?

In all cases orders require a prescription prior to shipment. If you do not have a prior prescription you will be asked to complete a online medical consultation and it will them be reviewed by a licensed physician who may or may not issue a medical prescription based upon your medical consultation. If your online medical consultation was not approved by the physician you will then need to provide a medical prescription from your local physician by fax to us prior to the shipment of your order.

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What forms of payment does XLPharmacy.com accept?

We currently accept Visa and American Express . All your credit card information is encrypted using SSL (secure socket layer)

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How long will it take for me to receive my medication?

We ship via Express and Registered Air Mail and average delivery times are 10 business days. More...

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Where are your medications shipped from?

Depending where you are located, and which product you are ordering, your order will ship from a Pharmacy in Asia, or India. All Orders will require your signature.

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How do I place an order?

When you click "Add To Cart" from any product page, you will be taken to our secure shopping cart, where you will be asked to fill in your contact information, shipping and billing information. At the bottom of the page you will be asked to input your Credit Card details. After you hit the "submit" button and confirm your order you will receive a Thank You page along with your order number. For more information on How to Order, click here.

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Are credit card transactions over the Internet safe?

The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet

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What do you do with my private information?

The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you. Please read our Privacy Policy for more information.

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What are the differences between generic and brand name medications?

Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. For more detailed information on the differences between Brand Name and Generic Medications, click here.

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Why are generic drugs cheaper than brand name ones?

They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.
When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

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What is the quality of generic drugs?

To be considered "bioequivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.

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What are the manufacturing standards for generic drugs?

The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

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What is your cancellation policy?

You may cancel your order before your order is shipped by filling out our Cancellation Form. We can not accept order cancellation once the order has been shipped.

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What is your return / refund policy?

We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can provide you a refund. Please see our Return & Refund policy for more details.

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Which countries do you ship to?

All products are shipped world wide except for the following restrictions. Customers shipping to Canada, Sweden, Germany or Norway we can only ship to you Sildenafil Citrate or Tadalafil at this time.

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What if a product I ordered is out of stock?

You have two options you can either request a refund or your product will be shipped as soon as it is in stock. If is very unlikely that any products will be out of stock and you can check to see if a product is out of stock before ordering.

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Will my order be shipped discretely?

Yes your order will be shipped in an unmarked package.

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How can I find out if my order has shipped?

Please Select My Account, Login and then select Order History to see the orders status.

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